Informativa sui rimborsi

Olio Eternini Returns & Refunds Policy

At Olio Eternini, we strive to provide the highest quality extra virgin olive oil and ensure your complete satisfaction with every purchase. We work very hard to make sure all information is explained clearly on our website. At the end of the day, we are only happy as long as you are happy with your purchase. Please read our detailed returns and refunds policy below.

General Return Policy:

• Returns or exchanges are generally not accepted. We only accept returns or exchanges if the product is damaged.

Damaged Products:

• If you receive a damaged product, please contact us within 7 days of receipt at info@olioeternini.com.
• To process your claim, please provide:
  • Proof of purchase (order number, receipt, etc.)
  • Photos of the damaged item
  • A description of the issue

Return Process:

• Upon receiving your claim, we will review the information provided.
• If your claim is approved, we will arrange for a replacement product to be sent to you at no additional cost.
• If a replacement is not available, we will issue a full refund to your original method of payment.

Non-returnable Items:

• We do not accept returns or exchanges for the following:
  • Products without proof of purchase
  • Any item that is returned more than 7 days after delivery

Refund Policy:

• Refunds will only be issued for damaged products.
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Shipping Costs:

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.
• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Exchanges:

• We only replace items if they are damaged. If you need to exchange a damaged item for the same item, please contact us at info@olioeternini.com, and we will inform you where to send your item.

Contact Us:

• If you have any questions or concerns about our returns and refunds policy, please contact our customer service team at info@olioeternini.com. We are here to help and ensure your satisfaction with our products.